Bicycle Mechanic/Customer Tech Support Person
We are hiring a Bicycle Mechanic/Customer Tech Support person.
The position will include:
- Assembly and repair of wheels
- Service of Rohloff SPEEDHUB 500/14 gear hubs and Schlumpf drive units
- Service and tuning of mountain bike suspension systems
- Assembly of custom bikes, including bleeding hydraulic systems and installing electrical wires for dynamo lights and USB chargers and connecting motors, batteries, and controllers on e-bikes
- Occasional servicing of customer bikes
- We are a group of bike industry lifers who ride all types of bikes, and we’re looking for someone who shares a similar enthusiasm for bikes to provide a premium customer experience
Requirements:
- 5+ years experience as bicycle mechanic
- Committed to quality and high attention to detail
- Creative, engaged & adaptable
- Ability to solve unexpected and/or difficult problems in efficient manner
- Team player
- Interested in learning new skills and about new components
- Ability to efficiently find technical service information on manufacturer’s websites and web searches
- Basic proficiency in online email, MS Excel/Google Spreadsheets, and MS Word/Google Docs
- Ability to communicate effectively with customers, coworkers and management
- Ability to work with both imperial (ft/in) and metric dimensions
- Approach projects by envisioning the whole assembly and not get stuck on individual components
- Comfortable using hand tools, including torque wrenches and other specialized tools
- Experience with high-end cycling components and bike builds
- Familiarity with hydraulic systems, including disc brakes and suspension systems
- Comfortable with building wheels
- Comfort with dynamo powered lights and USB chargers
- Comfort with e-bike motors and controllers
Full time and part time opportunities are available depending on fit. Benefits may include:
Competitive pay, based on experience
Medical insurance stipend
Paid time off
Employee Purchase Discount Program and Pro Deals
Access to demo bike fleet
Please send resumes to neil@cyclemonkey.com
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Cycle Monkey Sales Manager
The role
Cycle Monkey seeks a self-motivated, enthusiastic Sales Manager to open up new markets and expand our customer base. Cycle Monkey distributes a wide range of bicycles and related products, with a focus on internal gearing and other innovations that improve the riding experience and help riders get out there more often.
The Sales Manager will spearhead efforts to grow our sales volume, working with existing wholesale customers to understand their local markets and help them sell more products, as well as designing and implementing a plan to capture new wholesale and retail customers. The successful candidate will build a team of sales and customer service support staff, recruiting independent sales reps across the US and Canada to help get our products into shops.
This role will involve working closely with our marketing team and affiliate brands to directly connect consumers with our products via both our network of independent retailers and e-commerce website. The successful candidate will work collaboratively to coordinate product pushes highlighting seasonal interests, new product launches, etc, as well as identifying opportunities to move into new segments or add new products to our portfolio.
Strong written and verbal communication skills are tantamount to success in this role. The ideal candidate will be confident, self-motivated, and possess a deep understanding of bicycles and related technology. Experience in inside and/or outside sales and a strong understanding of the bicycle retail environment are also key.
About us
Cycle Monkey distributes niche bikes and components to retailers and consumers nationwide from our headquarters in Richmond, CA. Founded in 2007 as a custom wheelbuilder and US service center for Rohloff, we have since branched out into distribution of bikes and components from Rohloff, Zerode, Shutter Precision, Nicolai, Tout Terrain, Pinion, Gates Carbon Drive, and Schlumpf. We also build custom bikes and design our own solutions-based products in-house under the CoLab Components brand. Our brands cover a wide range of disciplines, including mountain biking, fat-biking, bicycle touring, bikepacking, recumbent trikes, and commuters.
If you share our passion for helping people further integrate bikes and riding into their everyday lives, we want to hear from you. Bike industry experience is an asset, but we care about one thing first and foremost: your passion for helping us expand enjoyment of the cycling experience.
Responsibilities:
- Design and execute a comprehensive retailer outreach plan for key product lines
- Support the growth of our existing partner retailers by educating them about new product offerings
- Develop a detailed understanding of the technologies features in our product line; Create and implement strategies to communicate these technical details and benefits to retailers and consumers
- Respond directly to consumer sales inquiries via phone and email
- Recruit and collaborate with a team of independent sales reps to promote our products and affiliate brands in new markets and retailers; Build a network of representation across North America
- Recruit and build a team of internal sales associates
- Assist with pricing and formulating distribution models for retail and e-commerce
- Identify and reach out directly to new potential retailers in key markets
- Persuade retailers and consumers of the benefits of technologies they may not be used to seeing; Use sales techniques and an understanding of how shops operate and profit to transfer enthusiasm about the products we sell and “talk around the no’s”
- Build personal relationships with key partners and retailers
- Support Cycle Monkey at key industry and demo events
- Collaborate with other team members and brand partners to fully capitalize on marketing efforts and launch new products
Requirements:
- Strong technical understanding of bicycles and related technologies
- Informed understanding of bicycle retail environment, challenges that face bicycle retailers, and emerging trends in the industry
- 2+ years of direct sales or customer service experience; Industry experience highly desirable
- Excellent written and oral communication skills; Comfortable speaking with strangers on the phone and in person
- Superior time management and organization skills; you will be expected to operate independently to develop and execute new sales strategies
- Basic understanding of the relationship between digital marketing and e-commerce
- Ability to simultaneously build digital and brick-and-mortar markets for the same product lines
- Experience with Quickbooks is a plus
- Clean driving record
- Knowledge of various cycling trends, standards, and subcultures. Must be open to working with bikes and riders of all kinds, from park rats to long-distance tourers.
- Undeniable enthusiasm and passion for sharing the cycling experience
This position is offered with the option for remote work. Interested candidates should send a cover letter introducing themselves and their interest in the job, along with their resume, to neil@cyclemonkey.com
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Cycle Monkey Marketing Manager
The role
Cycle Monkey seeks a self-motivated professional to run marketing and communications efforts for our bicycle distribution and sales business. Cycle Monkey distributes a wide range of bicycles and related products, with a focus on internal gearing and other innovations that improve the riding experience and help riders get out on their bikes more often.
This is a multifaceted role that relies heavily on both written and verbal communication. We are looking for someone with a knack for explaining technical information in simple terms and leveraging digital marketing tools to expand Cycle Monkey’s audience. The successful candidate will work in collaboration with our partner brands and industry media to get people talking about the benefits of internal gearing and other innovative bike tech through magazine placements, social media marketing, email marketing, consumer shows/demo events, and regular maintenance and management of our e-commerce website and online blog.
A strong understanding of social media and professional writing is absolutely essential. Basic content management, graphic design, and photography skills are all assets.
About us
Cycle Monkey distributes niche bikes and components to retailers and consumers nationwide from our headquarters in Richmond, CA. Founded in 2007 as a custom wheelbuilder and US service center for Rohloff, we have since branched out into distribution of bikes and components from Rohloff, Zerode, Shutter Precision, Nicolai, Tout Terrain, Pinion, Gates Carbon Drive, and Schlumpf. We also build custom bikes and design our own solutions-based products in-house under the CoLab Components brand. Our brands cover a wide range of disciplines, including mountain biking, fat-biking, bicycle touring, bikepacking, recumbent trikes, and commuters.
If you share our passion for helping people further integrate bikes and riding into their everyday lives, we want to hear from you. Bike industry experience is an asset, but we care about one thing first and foremost: your passion for helping us expand enjoyment of the cycling experience.
Responsibilities
- Manage all marketing and outreach efforts, coordinating with company owner and external partners to create successful campaigns and deliverables
- Develop content for all digital advertising channels
- Create and implement strategies to distribute marketing content including email marketing, search engine marketing, social media, special events, and editorial web content
- Write weekly blog posts on bike tech or custom bike builds projects & maintain Cycle Monkey blog
- Work closely with affiliate brands to refine and further develop global marketing narrative
- Manage ad targeting and budget for both paid search advertising (Google Ads) and social media advertising
- Interface with industry media to coordinate product reviews and advertising placements
- Maintain and update website content and provide feedback and leadership as we improve the user experience of our website
Qualifications
- Excellent writer; Professional writing experience or experience blogging are highly desirable
- Skilled editor with meticulous attention to detail and a talent for breaking down complex ideas in simple terms
- Strong understanding of social media; Experience managing brand accounts or advertising on social media highly desirable
- The potential to quickly master basic content management systems; Experience with email marketing software such as MailChimp or Bronto and web management software such as Squarespace, Drupal, or Wordpress are highly desirable
- Some experience with photography and video production
- Some experience with brand-media relations or equivalent experience representing an organization to external audiences
- Sales experience a plus
- Knowledge of various cycling trends, standards, and subcultures. Must be open to working with bikes and riders of all kinds, from park rats to long-distance tourers.
- Undeniable enthusiasm and passion for sharing the cycling experience
Interested candidates should submit a cover letter introducing themselves and their interest in the role, along with a resume, to neil@cyclemonkey.com